Title:  Payment Executive - Government Affairs

Job Summary

The role is responsible for managing and overseeing financial transactions related to government services, digital wallets, and operational payments. This includes ensuring accurate processing, maintaining compliance with internal policies, and coordinating effectively with internal stakeholders and external service providers.

Roles & Responsibilities

1. Wallet & Payment Management

• Manage the administration and operational control of digital wallets and payment platforms, including corporate prepaid cards, government-linked wallets, and portal-based accounts.
• Oversee user access, card issuance, and transaction controls in line with defined approval frameworks.
• Monitor wallet balances and coordinate timely funding to support operational needs.
• Execute and track fund allocations across wallets and end users.
• Ensure accurate reconciliation of transactions and maintain proper supporting documentation.
• Prepare periodic reports to support financial tracking, audit requirements, and decision-making.

2. Government Services & Payments

• Manage financial transactions related to government services, including visas, permits, licenses, and regulatory fees.
• Coordinate with internal teams and external stakeholders to ensure timely and accurate processing of payments.
• Maintain proper records of transactions, applications, and supporting documentation.
• Ensure compliance with applicable regulations and internal governance standards.

3. Financial Operations & Payment Coordination

• Initiate and manage Purchase Requisitions (PR) and support the full invoice processing lifecycle for operational expenses, including annual subscriptions and recurring services.
• Coordinate the processing of specialized payments, such as medical services and employee-related expenses, ensuring proper validation and approvals.
• Track approvals and ensure alignment with internal policies and delegated authority structures.
• Liaise with Accounts Payable (AP) to ensure accurate booking and timely settlement of invoices.

4. Issue Resolution & Transaction Management

• Investigate and resolve payment discrepancies, including failed or duplicate transactions.
• Coordinate with service providers and relevant authorities to manage refund processes and ensure timely resolution.
• Maintain clear documentation and follow through on outstanding cases until closure.

5. Contract & Cost Management

• Review and validate cost-related requests, including service agreements and contract renewals, prior to approval.
• Ensure all expenditures align with financial governance policies and approval hierarchies.

6. Tax & Compliance Support

• Support the execution and monitoring of tax-related payments (e.g., VAT) in coordination with finance and tax teams.
• Ensure adherence to approval workflows, funding controls, and documentation standards.
• Assist in post-transaction reviews to support compliance and audit requirements.

7. Process Improvement & Reporting

• Identify opportunities to enhance efficiency in payment processes and operational workflows.
• Support digitalization and automation initiatives within the function.
• Prepare and maintain reports to track performance, transaction volumes, and operational accuracy.

KPIs

• Guaranteeing compliance to prescribed systems as per the defined SLAs
• Ensure 100% customer satisfaction at all areas of operations is achieve
• Application & Website updates with liaison to IT department 
• Suggest / monitor software changes to be implemented as per business requirements
• MIS reporting and monthly business reviews to ensure targets are achieved 
• Maintain the security and safety of the center through the implementation of the security management policy and procedures
• Diligently working with support departments (Administration and HR)

Work experience requirement

5 years related business experience handling Government relations

Qualification

Bachelor’s degree in Accounting or Finance

Competencies