Title:  Manager (Tower Lead) Order to Cash


Job Summary

Responsible for leading and managing team to deliver efficient and effective Credit Management, Billing, Collections and  Dispute management for all entities centralized in GBS. This role involves collaborating with cross-functional teams, leveraging technology solutions, and implementing best practices to streamline processes 

Roles & Responsibilities

1.    Leadership and Team Management:
•    Lead a team of order to cash professionals, providing guidance, mentorship, and support to achieve team objectives and KPIs.
•    Foster a culture of collaboration, innovation, and continuous improvement within the team.
2.    Client Engagement:
•    Serve as the primary point of contact for stakeholders, understanding their business requirements, and aligning service delivery to meet their needs.
•    Build and maintain strong client relationships through effective communication, proactive problem-solving, and value-added service delivery.
3.    Process Optimization:
•    Assess current order to cash processes and identify opportunities for optimization, automation, and standardization.
•    Develop and implement strategies to improve operational efficiency
4.    Technology Enablement:
•    Leverage technology platforms and tools to streamline order processing, billing, and collection activities.
•    Collaborate with technology teams to implement and customize enterprise systems to support order to cash processes.
5.    Risk Management and Compliance:
•    Ensure adherence to internal controls, policies, and regulatory requirements related to order to cash operations.
•    Identify and mitigate risks related to credit, billing accuracy, revenue recognition, and collections.
6.    Performance Monitoring and Reporting:
•    Establish key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of order to cash processes.
•    Develop dashboards and reports to monitor performance, identify trends, and communicate insights to stakeholders.
7.    Change Management:
•    Lead change management initiatives to drive process improvements, organizational transformation, and adoption of new technologies.
•    Provide training and support to internal teams and client personnel to facilitate successful change implementation.
Co-ordination with internal GBS Teams/BU's and other Dept's and follow-up’s 
Resolve outsourced partner queries/ Escalations point to BU as needed
>Capable in managing Auditors queries and resolving document differences 
>Support Audit team lead in completion of Audit on given time.


•    Timely payment applications
•    Unapplied Cash over 60 days vs Total unapplied Cash
•    Processing of Debit and Credit notes
•    Timely Processing of Customer Master Requests
•    Accurate processing of all master requests
•    On time Credit Assessment Requests
•    % of credit releases process within timelines
•    Past due %

Work experience requirement

Experience in Order to Cash


  • Bachelor Degree in Commerce 
  • Worked on Oracle


Customer Centricity
Self and Team Management
Credit control
Financial Compliance
Financial Operations
Financial Transaction Processing
Planning & Decision Making
Accounting Standards and Practices
Communicating effectively
Ownership & Result Orientation
Business Unit:  Corporate-Finance (4198)
Business Group:  Finance (234)