Title:  Government Services Executive

Job Summary

We are looking for a highly organized professional to manage e-government portals, gate-pass applications, trade license renewals, and in-house medical services. The role includes overseeing digital transformation, ensuring compliance with government authorities (Free Zones, Ports, etc.), resolving escalations, and maintaining communication with vendors and stakeholders.

Roles & Responsibilities

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• Working with GSC team to transform the GAD department into complete digitalization.

• Processing Port gate-pass applications for all IFFCO employees requiring access to Port Khalid.

• Providing assistance and following up with port authorities regarding gate pass rejections or other issues.

• Ensuring accuracy and timely updates of gate-pass applications by liaising with Business Units.

• Handling the preparation of gate-passes for visitors to the GAD Department.

• Manage In-house medical service process end to end, including the scheduling, communication with Business Units & medical center, and manage the payments related tasks.

• Manage the all e-government sites and portals, including but not limited to Municipality, Economy, Freezones, Chambers, Health, Food, Wasl, UAE Ports, and Finance. This oversight encompasses handling online requests, user creation, cancellations, registrations, request submissions, tracking, and providing support to Business Units.

• Resolve all issues and escalations related to e-government portals.

• Act as a liaison with various government authorities, including Free Zones such as DMCC, Hamriyah, Jebel Ali, and Saifzone, to ensure compliance and offer support for commercial activities.

• Efficiently organize and manage the periodic renewal of all trade licenses and government registrations.

• Conduct initial reviews of all required documents & tenancy contracts for license renewals.

• Assist the visa section team in handling online labour and immigration-related escalation matters.

• Manage the In-house Medical

• Manage the online registration system and applications for labor accommodation, while also maintaining the related database.

• Work diligently within strict timelines and maintain consistent communication with authorities for any updates & changes in law.

• Follow up with vendors regularly to meet the project deadline.

Key Focus Areas

• Digitalization of GAD department.

• Managing e-government sites and online applications.

• Processing port gate-passes and handling related issues.

• Coordinating in-house medical services and labor accommodation systems.

• Renewing trade licenses and resolving escalations with authorities

KPIs

Work experience requirement

Minimum 5 years of experience.

Qualification

Bachelor’s degree 

Competencies