Title:  Executive-Customer Services.Unit Customer Services-Oils&Fats(UAE)

Job Summary

Establish optimum long, short & medium term shipment & effective logistics plans to meet market requirements etc with optimum utilisation of available resources.

Roles & Responsibilities

• Handling documentation pertaining to export shipping, based on L/C and/or other credit terms
• Compliance Checks of documents (LC & Shipping)
• Getting all required documents attested from the relevant authorities/ministries/chamber of Commerce
• Maintaining a direct relationship with the Bank pertaining to all export procedures and documentation
• Completing paperwork for acquiring certifications/lab test reports for required items
• Preparing issue Certificate of Origin, Customs/ Insurance declaration
• Close coordination with the logistics or shipping company or agents for scheduling
• Ensuring timely export documents delivery
• Preparing and filing all documentation and relevant email correspondences in line
• Coordinating with buyers for documents operations
• Dispatching shipping documents to all relevant parties through mail
• Preparing LC draft ,freight draft, Insurance Draft
• Tracking the status of the entire shipments document and preparing a report of the same
• Participating in Annual Budget preparations

KPIs

• Minimizing discrepant documents and discrepancy charges (payment realization)
• Ensuring low demurrage and detention costs
• Timely preparation of weekly documents negotiation report
• Effective utilization of ERP system

Work experience requirement

8-10 years of Customer Service experinece in Supply Chain function from FMCG manufacturing companies.

Qualification

Bachelor’s degree in Commerce or Business Administration.

Competencies