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Title:  Quality Manager (UAE Nationals only)


Job Summary

To ensure development and appropriate implementation of quality related guidelines & compliance to quality assurance standards, thus establishing robust quality operations and systems for the business unit
To design new quality systems and provide inputs for quality improvement plan; review quality related incident reports and provide inputs on rejections; suggest corrective actions and preventive quality improvement interventions to prevent rejection of future batches

Roles & Responsibilities

Implement the quality philosophy for the business unit around Quality Control and Quality Assurance involving inspection, identification of bad quality, rejection and process improvement to reduce poor quality production in the plant
Finalize the department budget, ensure adherence to department budgets and minimize operating costs and overheads
Ensure preparation of timely and accurate counter measures to address customer issues
Provide support to other departments including Production, Purchase, NPD, QA, Sales and Marketing on what systems and protocols should be followed in the raw material and packaged material process
Ensure that patrol inspection schedules are adhered to, and review the inspection reports on a periodic basis
Respond to critical quality complaints from customers, evaluate effectiveness of corrective actions taken for critical market complaints and ensure that complaints are closed in a timely manner
Monitor the cost due to rejections, rework and support other departments in controlling the same
Monitor the in-process quality by setting standards and supporting the production teams to adhere to the same
Conduct root cause analysis of the quality related issues/incidents and ensure required countermeasures
Ensure that incidents are dealt with as per standard operating procedures and within prescribed timelines
Review customer/supplier rejection reports, conduct root cause analysis of the quality related issues/incidents, collect and analyze data related to product for which complaints is received, present the same to the respective team and ensure required countermeasures
Ensure all raw material and packaged material is procured from approved suppliers and matches the specifications provided by the R&D and the packaging department
Ensure that incidents are dealt with as per standard operating procedures and within prescribed timelines
Conduct in-process quality checks by testing the product sample at critical points for ensuring high quality output


  • Implementation of corporate Quality standards (customer driven and external)
  • % reduction in Cost Of Poor Quality
  • Number of process audits successfully completed
  • Number of vendor quality audits
  • Completion of training man hours for the team (for critical skills)
  • % cost savings achieved through process improvements

Work experience requirement

8+ years of related experience, with 3 – 4 years as manager in the QC function, preferably in the food industry


Bachelors or masters in Technology with specialization in food technology


Communicating effectively
Business Unit:  Corporate-Human Resources (4199)
Business Group: