Title:  Manager - Value Realization & Service Management


Job Summary

The Value Realization & Service Management Lead works collaboratively with the Global Process Owners to help drive the function vision, growth strategy and innovation agenda across all markets, BU/Business Segments and services within GBS. The Value Realization & Service Management Lead coordinates all aspects of services value realization from defining & refining value context, strategic objectives, value drivers, establish priorities, accountability, alignment and delivers value summaries and key messages to stakeholders.

Roles & Responsibilities

As overall leader for Transformation Program for the GBS, key accountabilities include: 
•    Help the GBS Director to craft and execute against the overall vision & strategy for the GBS functions and form the internal and external-facing value narrator of GBS
•    Leverage and make available all best in class offerings and credentials working with GPO, GBS Director, and Outsourcing Service provider.
•    Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS
•    Partner / collaborate with the various corporate functions that support the entity to provide 
•    consistent support across all the required dimensions
•    Assist in the relationship management and teaming with key ecosystem partners that are 
•    critical for GBS growth
•    Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc)


•    Strong Domain Skills with experience in delivering Service Management
•    Hands-on knowledge of Reporting tools and solutions
•    Financials & Commercial constructs
•    Strong knowledge of Service Management Tools, Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.

Work experience requirement

•    Minimum of 5-8 years of applicable experience in service management in a global professional services organization, preferably a GBS or BPO/ITO organization.
•    Experience working successfully within a complex matrix structured organization is essential.


•    Bachelor's degree, preferred MBA or equivalent business degree from a recognized institution.


Customer/Consumer Focus
Business Unit:  Global Business services (7729)
Business Group:  Global Business Services (7728)