Title:  Manager - Value Realization & Service Management


Job Summary

The Value Realization & Service Management Lead works collaboratively with the Global Process Owners to help drive the function vision, growth strategy and innovation agenda across all markets, BU/Business Segments and services within GBS. The Value Realization & Service Management Lead coordinates all aspects of services value realization from defining & refining value context, strategic objectives, value drivers, establish priorities, accountability, alignment and delivers value summaries and key messages to stakeholders.

Roles & Responsibilities

As overall leader for Transformation Program for the GBS, key accountabilities include: 
•    Provide the GBS Director to craft and execute against the overall vision & strategy for the GBS functions and form the internal and external-facing value narrator of GBS
•    Leverage and make available all best in class frameworks and demand prioritization procedures working with PMO, GPO, GBS Director, and Outsourcing Service provider to set the proper value realization reporting standards .
•    Analyze key trends, opportunities and challenges in the GBS and assist drive Innovation and differentiation in GBS across all Business Segments, locations and functions.

•    Partner / collaborate with the various GBS, Business Segments and Corporate functions that support the entity to provide consistent support across all the required dimensions
•    Assist in the relationship management and teaming with key ecosystem partners that are critical for GBS growth
•    Support & coordinate external and internal GBS initiatives (e.g., business reviews, leadership team calls, partner reviews, monthly performance reporting, etc)


•    Strong Domain Skills with experience in delivering Service Management
•    Hands-on knowledge of Reporting tools and solutions 
•    Financials & Commercial constructs
•    Strong knowledge of Service Management Tools, Power BI, Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.

Work experience requirement

•    Minimum of 5-8 years of applicable experience in service management in a global professional services organization, preferably a GBS or BPO/ITO organization.
•    Experience working successfully within a complex matrix structured organization is essential.


•    Bachelor's degree, preferred MBA or equivalent business degree from a recognized institution.


Consumer Focus
Business Unit:  Global Business Services (7729)
Business Group:  Global Business Services (7728)