Title: Manager-Information Services

Description:

Job Summary

As a program manager for SAP projects, you will be responsible for overseeing the planning, execution and delivery of SAP solutions across our organization. You will lead a team of project managers and consultants, and collaborate with various stakeholders, vendors and partners to ensure the successful implementation of SAP projects. You will also monitor the quality, scope, budget and timeline of the projects, and manage any risks, issues and changes that may arise.

Roles & Responsibilities

Program Governance

* Stakeholder Management: Conduct Steering / Governance review of Program
* Define the Project Management Governance gramework. Develop and maintain comprhensive project plans, timelines, issue and risk logs etc. Own the update of the same.
* Communication of expected standard to all necessary teams (internal as well as partners)
* Organization Change Management
* Lead planning, scheduling and delivery with project managers and partner program manager

Budget Spends Management

* Track spends in projects
* Raise and jointly resolve areas of concerns with respect to spends

Resourcing

* Manage team of project resources
* Manage spends against budget for project resources

Operational Handling

* Raising PR requests
* Handling invoice payment escalation
* Interface with Procurement team for negotiation and closure

Managing PMO team

* Guiding PMO team
* Ensuring regular activities are completed (like weekly Change Governance email, PO updates, running Induction calls for new joinees)
* Oversight on Projects being run by PM

KPIs

% adherence to defined SLAs/TATs for resolution of issues
% deviation from the Department budget
% on time Delivery of Projects
Delivery of change requests
User Satisfaction
Project Cost management

Work experience requirement

Minimum 8+ years of related experience in a large organization, preferably in a similar industry

Qualification

Bachelor’s degree in Information Technology
MBA or post graduate degree in technology/systems is desirable

Competencies

Vendor Management

Business Acumen

Techno-functional knowledge in at least one module of ERP (ORACLE/SAP)

Ownership & Result Orientation

Project Management

Techniques in process improvement

Self and Team Management

Planning & Decision Making

Strategic Thinking

Change Management

Business Unit: Corporate-Information Services (4205)

Business Group: Information Services (2629)