Title:  Head-Program Management


Job Summary

This position is responsible & accountable for Transformation GBS Operations, including the end to end process transformation, operating model transformation, engagement transformation and enabling technology transformation. Point of Contact for Transformation Programs, project level decisions and governance. Manages team of Transition Project Manages to deliver GBS transformation in time and budget.We offer a dynamic, inclusive, and international working environment with many opportunities across different companies, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context.

Roles & Responsibilities

As overall leader for Transformation Program for the GBS, key accountabilities include: 
•    Set direction and create the transformation roadmap with clear outcomes.
•    Crystallize objectives and deliverables, ensuring highest potential for value delivery.
•    Work closely with the relevant Functions and Business partners to ensure strategic alignment of GBS projects across the group and businesses ensuring portfolio optimization
•    Manage, track and communicate status of work stream efforts, program risks/issues, and progress towards strategic goals.
•    Partner with Work stream Leads and Sponsors to develop deliverables and determine appropriate ways to navigate complex issues and change management agendas
•    Organize and lead project initiatives, focusing on both change management and technical implementation (where appropriate)
•    Define, manage and control project scope
•    Participate and take leadership role in estimating functional and technical activities where appropriate
•    Develop detailed project and resources plans, balancing dependencies and setting predicable dates
•    Manage all aspects of the program, including requirements, design, development priorities, quality assurance, communications, training, deployment and stabilization.
•    Foster strong internal and external relationships to ensure strong teaming, develop team skills and improve the overall success of the project.
•    Build and manage relationships with key stakeholders locally, regionally and globally.
•    Become a trusted advisor and be able to support issues, communication and influence outcomes.
•    Be a change ambassador across IFFCO, infusing learning, creating forum to share best practices and develop skills and capabilities in change management
•    Project manage GBS transition implementation for our multi-functional workstreams.
•    Manage a team of transformation professionals. Oversee staffing, recruitment, people management process with HR and support your team’s personal development to embed a high performing team culture.


•    Strong Domain Skills with experience in delivering Transformation and Innovation programs
•    Hands-on knowledge of Automation & Analytics tools and solutions
•    Six Sigma and Lean Delivery methods
•    Financials & Commercial constructs
•    Strong knowledge of Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming.
•    Experience managing teams and stakeholders, and an orientation towards achieving results.
•    Virtual work with international team members, some travel to support team or other work efforts

Work experience requirement

•    Minimum of 10-15 years of applicable experience managing, supporting and running transformation programs in a global organization.
•    Experience working successfully within a complex matrix structured organization is essential. Global/International experience and track record of managing teams and projects across borders
•    Track record of successful change and project management to improve operational efficiency and effectiveness across global organizations. Managing the technical and cultural aspects of change
•    Past experience in transitioning/migrating activities to or from a GBS/SSC


•    MBA or equivalent business degree from a recognized institution.
•    Advanced Business degree 
•    Has external certification in Management of Portfolios (MoP), Management of Value (MoV)


Communicating effectively
Consumer Focus
Leading and Managing Change
Strategic Thinking
Business Unit:  Global Business Services (7729)
Business Group:  Global Business Services (7728)