Title:  Application Chef-Gurgaon

Job Summary:

To drive application development, customer engagement, and technical support for Non-Dairy Whipping Cream and Bakery product categories. The role will bridge R&D and Commercial functions by developing innovative bakery solutions, conducting product demonstrations, gathering market insights, and supporting business growth through customer-centric applications.

Key Responsibilities

Product Application & Development

• Develop and optimize applications using Non-Dairy Whipping Creams, bakery premixes, fillings, toppings, and related bakery ingredients.
• Create innovative recipes and bakery solutions aligned with customer and market requirements.
• Conduct product performance evaluations and benchmarking against competitor products.
• Support new product development (NPD), product improvement, and cost optimization projects.

Customer & Technical Support

• Provide technical application support to key customers, distributors, and sales teams.
• Conduct bakery demonstrations, customer trials, and technical presentations.
• Troubleshoot application-related issues and recommend suitable solutions.

Market Engagement

• Spend a minimum of 2 days per week in the market visiting customers, bakeries, HoReCa accounts, distributors, and channel partners.
• Gather market intelligence, emerging trends, consumer insights, and competitor activities.
• Identify opportunities for product innovation and portfolio expansion.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Production, Quality, Procurement, and R&D teams to deliver business objectives.
• Translate customer requirements into product development projects.
• Support commercial teams in customer acquisition and business development initiatives.

Training & Capability Building

• Conduct internal and external training sessions on bakery applications and product usage.
• Develop application manuals, SOPs, technical bulletins, and training materials.

Experience

• Minimum 8 years of relevant experience in Bakery Applications, Bakery Ingredients, Non-Dairy Whipping Creams, Bakery Premixes, Cake Decoration, or Food Ingredients industry.
• Experience in customer-facing technical roles and application development is mandatory.
• Experience working with commercial/sales teams and managing key customer projects will be an added advantage.

Key Skills & Competencies

• Strong expertise in Non-Dairy Whipping Cream applications.
• Advanced knowledge of bakery products, cakes, pastries, desserts, and confectionery applications.
• Product demonstration and customer presentation skills.
• Market and customer insight generation.
• Problem-solving and troubleshooting abilities.
• Project management and cross-functional collaboration.
• Excellent communication and interpersonal skills.
• Willingness to travel extensively and engage with customers.

Key Performance Indicators (KPIs)

• Successful development and commercialization of new applications.
• Customer satisfaction and technical support effectiveness.
• Conversion of customer trials into business opportunities.
• Number of market visits and customer engagements.
• Competitive benchmarking and innovation pipeline development.
• Revenue contribution from new applications and customer projects.

Educational Qualification:

Bachelor's Degree, prefered in Bakery Technology, Food Technology, Hotel Management (Specialization in Bakery & Confectionery), Culinary Arts (Bakery & Pastry)