Title: Administrator Customer Services-Animal Nutrition
Description:
Job Summary
Create Customer satisfaction by ensuring on-time full order processing and following up with all concerned departments for the same.
Roles & Responsibilities
- Handling E2E CS process for local/export business & Walk In Customers
- Interaction with scheduler and WH for updating of sales and stock review reports
- Sales order entry for customer and follow up for order release
- Tracking and monitoring of External OTIF along with RCA for all the misses
- Ensuring out of stock orders are prioritized by coordinating with planning / Sales Team
- Sharing SOA with the customers for his/her area of operation
- Involvement in daily operations meeting, weekly production meeting
- Data steward for Customer Master data (MDM)
- Dealing with commodity/procurement team for sales order process
- Performa invoice for customer
- Maintaining Order bank/status on daily basis.
- Liaising with govt. bodies with regards to export documentation and timely arranging the same for export shipments
- Coordinating with transport division for timely truck placements
- Supporting R&D as a data steward for creating and updating item codes for departments namely as: Production – Finish Goods, Purchase – Raw Materials, Warehouse – Transport and other related scope.
KPIs
- OTIF – Daily Once
- Order Bank Update – Daily Once
- IAN Sales Target – Daily Twice
- RCA for OTIF – Daily Once
Work experience requirement
- Minimum 2 years in Customer handling
Qualification
- Bachelor’s Degree is must
Competencies
Business Unit:
Animal Nutrition (362)
Business Group:
Agri Foods (233)
